Expert Answers to Your Frequently Asked Questions
How can I schedule an appointment?
Our practice uses an online self-scheduling tool. You’ll get a text message with the link after this call. Just a heads up, all medication refills need appointments, no exceptions. You can use our patient portal or the self-scheduling link to book your visit with our clinical staff.
How can I pay my bill?
To pay your balance, you can fill out the credit card form on the billing statement and mail it back. You can also send a check to the address listed on the statement. If you prefer, you can call us at 469-648-3973 to pay by phone.
What are your clinic hours?
Our clinic is open from Monday to Friday, from 8 am to 5 pm, with lunch from noon to 1 pm. We’re closed on weekends and major holidays. For primary care, you need to make an appointment. Urgent care is only for our regular primary care patients. There are copays for both primary and urgent care.
What are your costs and fees?
Our standard fee is $259 per visit. We accept cash, credit, and debit cards, and we also offer CareCredit financing for your convenience. Oh, and we have low-cost in-house labs too!
What is your email address?
Feel free to email us at hello@innovativeuc.com. If you’re curious about more details, head over to www.innovativeuc.com.
How can I get a prior authorization for my medication?
Just a friendly reminder to reach out to your insurance provider and double-check your medication coverage. If it’s not available, don’t worry! You can forward alternative options recommended by your insurance through the patient portal. Also, please let your pharmacist know to submit a prior authorization request. Just a heads-up: we charge a small fee for all prior authorizations your insurance carrier requires.
Which insurance carriers do you accept?
We’re happy to accept a wide range of insurance plans, including Blue Cross Blue Shield, Anthem, Aetna, Cigna, Curative, United Healthcare, UMR, Christus Health, Traditional Medicare, Community First, Superior Health, and many more. To get the complete list, head over to www.innovativeuc.com.
How can I get my lab results?
Lab results usually come back within 2-3 days, but they might take a bit longer on weekends and holidays. We’ll send all the results to your portal right away and let you know if anything’s urgent. Make sure you have portal access to check them out. If you have any questions about the results, schedule another appointment.
How can I request medical records?
To get the fastest service, please fax all requests for confidential medical records to us. You can find our fax number on our website. Thanks for your cooperation!
I can not access my patient portal. What can I do?
You can set up your Patient Fusion portal account using the detailed instructions you received via email or during your visit to us. For the best and easiest setup, we recommend using a desktop or laptop computer.
Do you perform DOT physicals?
We offer DOT physicals only to our regular primary care patients. The cost is $200 per evaluation, and unfortunately, we don’t offer refunds. To pass the exam, your blood pressure and diabetes need to be well controlled. Oh, just a heads-up: refunds aren’t available. To schedule your appointment, visit www.innovativeuc.com.
How do I cancel or reschedule my appointment?
To cancel your appointment, click on the link you got earlier in your email or text message. You can also log in to your patient portal to cancel or reschedule. There’s a $75 cancellation fee if you cancel within 24 hours, or if you don’t show up or miss your appointment. You’ll need to pay this fee before we can reschedule your care.
What is your fax number?
Our fax number is 855-598-3608, and you can also find it on our website, www.innovativeuc.com. To make sure, our fax number is still 855-598-3608.
How can I get my radiology results?
Your radiology results should be ready in about a day or two, depending on the center. We’ll post them to your portal right away and let you know if anything urgent comes up. Make sure you have portal access to check them out. If you have any questions, feel free to reach out to your radiology center. Also, don’t forget to schedule a follow-up appointment with your PCP to discuss any concerns you have about your results.
How can I get my medication switched to a different pharmacy?
Want the fastest service? Just ask your pharmacist to send your prescription to any pharmacy you like. They can even send it to any pharmacy in the whole wide United States!
How do I receive a link to my virtual or telemedicine appointment?
You’ll get your virtual waiting room link right before your telemedicine appointment. Don’t fret!
How can I get a referral to a specialist?
To get a referral to a specialist, schedule an appointment with your clinician or send a referral request through your patient portal. If your clinician thinks it’s a good idea, they’ll send the referral. Make sure to include the specialist’s name, phone number, and fax number. If you forget any of that info, the referral might not go through.
Do you have an on-site X-ray?
We don’t have on-site X-ray services, but we can recommend a few imaging facilities that offer walk-in X-ray services. They have certified radiologists who can report your results the same day and accept most insurance plans. Just remember to bring a prescription from us for your imaging.
Do you offer walk-in services?
Unfortunately, we no longer have walk-in services. All appointments are required. Also, our urgent care services are only available to our existing primary care patients.
I need my mammogram results. How can I get my mammogram results?
Once we get your imaging results, we’ll send them to your patients right away. If you haven’t received them yet, it means they haven’t reached us yet. Feel free to reach out to your imaging facility for an update.
Do you manage chronic pain?
Our clinics aren’t chronic pain management specialists, so if you have chronic pain, please reach out to our chronic pain management specialist. You can also find a list of area chronic pain management specialists in your network by contacting your insurance carrier.
Do you accept Medicare and TRICARE for Life for primary care services?
Yes, we accept Medicare and Tricare for Life as secondary insurance.
Do you accept Veterans Administration (VA) for primary care services?
We’re not accepting Veteran’s Administration (VA) insurance at this time. If you need any care, please get in touch with your local Veterans Affairs (VA) clinic or hospital. They’ll be happy to help!
Which lab company do you have in your clinics, and who should I contact about a lab billing concern?
We work with Clinical Pathology Labs (CPL) in each of our clinics. If you have any questions about lab billing, you can reach out to them or your insurance carrier. You’ll find CPL’s phone number on the bill you got from them.