Always Answered, Never Ignored: Our Phone Upgrade
Why Can't I Get Through? You're Not Alone.
Ever call your primary care clinic and get endless ringing—or voicemail? You’re not alone. Patients often struggle to reach someone when they need help. At Innovative Primary Care, we heard your concerns—and we acted. Our newly improved phone system makes it easier than ever to connect with a real team member. Here's how it works.
One Call Rings All Clinics
We proudly serve patients in San Antonio, Rockport, and Bandera, Texas. Previously, each location handled its own calls. That worked—until our patient base grew. Now, when you call your home clinic, your call rings across all three locations. This boosts the chance of a quicker response, reducing delays and missed calls.
This upgrade ensures you're more likely to reach a helpful voice—even if your local clinic is assisting someone else. It's a system-wide solution for better communication.
I Want to Talk to My Clinic…
We understand the importance of speaking with a team you know. But keep in mind: our staff handles a high volume of calls—not just from patients, but from pharmacies, hospitals, and specialists too.
If someone from a different clinic answers, they’re still part of the same team. While they may not know your full history, they can relay your message directly to your provider using our inter-organizational messaging system.
How to Leave a Helpful Message
To ensure your concern gets to the right place:
Share your name and date of birth
Say who your usual provider is
Clearly state the reason for your call
Include a callback number
This allows your message to be securely delivered to the right person—quickly and accurately.
Meet Lucy—She Never Takes a Day Off
When our front desk team is busy, Lucy, our virtual assistant, answers your call. And Lucy doesn’t miss a beat.
Lucy works:
☎️ After business hours
📆 On weekends
🎁 Even on holidays
She can:
Answer frequently asked questions
Route your call or transfer to billing
Help with appointment scheduling
Provide info on services like wellness, weight loss, and hormone replacement therapy
Lucy ensures you’re always supported—24/7/365.
Plan Refills During Your Visit
Refill requests are a common cause of call volume. But did you know your provider isn’t automatically alerted when a refill is due?
To help:
Bring all medication bottles to each visit
Let us know what you’re running low on
Ask about 90-day supply options when appropriate
Planning ahead saves time and ensures continuity in your care.
Review Our Clinic Policies
To stay informed and avoid surprises, we encourage every patient to review our Clinic Policy Page.
There, you'll find:
Appointment and no-show policies
Medication refill schedules
Lab result protocols
Billing and payment info
These policies help keep our care consistent, fair, and efficient for everyone.
Our Website = Everything You Need
Want to avoid a call entirely? Visit www.innovativeuc.com.
There, you can:
Book or request appointments
Learn about virtual care options
Explore our services, from family practice to hormone therapy
Meet your clinic team
Review the patient portal and policy page
Whether you’re searching for primary care near me, wellness services, or a trusted primary care clinic, we’re here to serve.
Make the Most of Our Phone System
Call your clinic’s number—it rings at all locations
Be ready to talk to any available team member
Leave a complete message if your clinician isn’t available
Bring medications to each appointment for smooth refills
Visit www.innovativeuc.com for info and services
Remember—Lucy has your back after hours and on holidays
Final Thoughts
At Innovative Primary Care, we’re not just here to treat illness. We’re here to support your long-term wellness—whether you’re navigating chronic disease, exploring weight loss management, or optimizing your hormone health.
Our enhanced phone system and Lucy’s 24/7 availability reflect our deep commitment to access, responsiveness, and patient-centered care. So the next time you call and hear a different voice—or Lucy’s greeting—you can be confident your care is already in motion.
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